Molly, Dolly, Holly - Stuffies

Refunds & Exchanges

• We accept returns or exchanges within 30 days of delivery.
• Items must be unused, in original condition, and with all tags attached.
• To initiate a return or exchange, please contact us at admin@sprucehillacres.com with your order number and reason for return.
• Once we receive and inspect the item, we’ll process your refund or send out the exchange promptly.
• Please note: [insert any non-refundable items or restocking fees if applicable].

Processing Time

• All orders are processed within [1–3 business days].
• Orders are not shipped or delivered on weekends or holidays.
• If we are experiencing a high volume of orders, shipments may be delayed by a few days. We’ll notify you of any significant delays.

Shipping Rates & Delivery Estimates

• Shipping charges for your order will be calculated and displayed at checkout.
• Estimated delivery times:
  • Standard Shipping: [3–7 business days]
  • Expedited Shipping: [1–3 business days]
• Delivery delays can occasionally occur due to carrier issues or weather conditions.

Domestic & International Shipping

• We currently ship to addresses within the United States.
• For international shipping inquiries, please contact us directly at admin@sprucehillacres.com

Order Tracking

• You will receive a shipment confirmation email with a tracking number once your order has shipped.
• The tracking number will be active within 24 hours.

Lost or Damaged Packages

• Spruce Hill Acres is not liable for any products damaged or lost during shipping.
• If your order arrives damaged, please contact the shipment carrier to file a claim.
• Save all packaging materials and damaged goods before filing a claim.